There have been a few changes. I have purchased and returned many items. You will find the majority of items in my house from three large stores. My go-to store is Urban Barn for many reasons, the top being their exceptional customer service.
For me, when I shop higher-end stores I feel that their customer service should match their products quality and price. However, this is not always the case for many companies. I had purchased the sectional pictured above before we moved into our new house, and it was only after it was delivered that I decided it just wouldn't work in the space. Not only did Urban Barn allow me to return it they also impressed me with their customer service! I now feel a sense of loyalty to their store. Therefore, a lot of my subsequent purchases have been from their store. Why even bother shopping at stores who don't value you as a customer? My experience was not the same for another store, who have lost my business indefinably.
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